Dear Outrigger hosts,
Please join me in welcoming STEPHANY WILLIAMS to the OUTRIGGER family as our Global Call Center Reservation Sales Director, based in Denver, CO, effective July 29, 2024.
Stephany reports to Anita Travis, Vice President, OUTRIGGER Global Contact Center, and will be responsible for enhancing customer service, exceeding revenue goals and fostering a sales-oriented culture within the contact center.
Williams brings 24 years of experience in travel and tourism, business operations, sales and customer service to the position. She most recently served as the Colorado Regional Director for the AAA Auto Club Group, where she oversaw travel agency & membership sales and directed state staff producing high customer satisfaction scores measured through Medallia.
Previously, Williams held a series of roles with increasing responsibilities from travel agent to sales manager to director of operations at AAA offices in Minnesota and Colorado. She attended the College of St. Scholastica and WI Indianhead Technical College where she earned her Travel Agent Certification.
Beyond work, Stephany finds solace in the outdoors. Whether hiking with her loyal companion, Buddy, or enjoying camping and fishing with her family, she embraces the beauty of nature.
Welcome to OUTRIGGER, Stephany!
Sincerely,
Mike Shaff
Senior Vice President Operations – The Americas
Click, HERE, for a PDF of this ‘OhanaGRAM.