Dear Outrigger hosts,
Please join me in congratulating ANGELICA ARAO on her promotion to area director of front services at OUTRIGGER Waikiki Beachcomber Hotel (OBC).
Angelica’s promotion took effect June 1, 2024, and she reports to general managers Ceci Hamao at OBC & Kiana Beimes at OHANA Waikiki East Hotel by OUTRIGGER (OEH). She was previously the guest services manager at OBC.
In her new role, Angelica will direct all phases of guest and host relations for the front desk and bell services at OBC and OEH. Additionally, she will ensure quality guest service and technical efficiency, be responsible for staff development, and lead financial management planning.
Angelica has been working in the hospitality industry since 2015, serving in a variety of positions from the front desk to the spa at properties including the Royal Hawaiian Hotel and Residence Inn by Marriott. She joined OUTRIGGER in 2021 and was quickly promoted from front desk supervisor to guest services manager at OBC, where she was twice named manager of the quarter.
Born and raised in the Philippines, Angelica moved to Hawai’i when she was 11 years old and now resides in Ewa Beach with her family. She is a proud graduate of McKinley High School; where she graduated Cum Laude, and went on to earn a bachelor of science degree in Travel Industry Management (TIM) from the University of Hawai’i – Manoa.
Angelica loves to travel and recently explored Italy, Paris, Greece, and other amazing locales in Europe. Her next bucket list trip would be to visit Bali, Thailand, Singapore and Japan. In her free time, she enjoys being with friends, discovering new restaurants and singing karaoke. Astrology has always been her passion, and watching sunsets is her favorite way to de-stress.
Warmest congratulations, Angelica, we are thrilled with your accomplishments thus far and look forward to many more in the future.
Sincerely,
Mike Shaff
Senior Vice President Operations – The Americas
Click, HERE, for a PDF of this ‘OhanaGRAM.