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HOST RECOGNITION & ACTIVITIES

OHANA Waikiki East by OUTRIGGER (OEH)

July Host of the Month: SHARI SOUZA

Shari Souza and Denise Torres

Shari’s interaction with guests is always with a friendly, warm and welcoming smile. We all know she is quiet but effective! Shari has worked the grave shift as our night auditor and has become accustomed to not only working the shift by herself but also to the different types of people that enter the lobby and hotel at all hours of the night. She has a knack for knowing who are actual guests and who may potentially be a hindrance to our operations. In the past and on numerous occasions, Shari’s keen observations have alerted security to possible undesirables on property. Most recently Shari noticed a guest who would check out and check back in and kept doing so for several days. She also noticed an unregistered guest with the guest. Shari notified security and it was found that the guest was wanted by Homeland Security and Honolulu Police Department for a warrant on the mainland. The guest was subsequently arrested and taken into custody. Thank you to Shari for her keen observation and vigilance in keeping herself, fellow hosts and our guests safe at night.

– Nominated by Denise Torres, Guest Service Manager

OUTRIGGER Fiji Beach Resort (FOR)

July Hosts of the Month

FRONT OF HOUSE RECIPIENT | SETAREKI LEWAKANA | SERENADER | During breakfast at Vahavu, Setareki is happy to put his guitar down and help service guests when it is busy. He goes out of his way to assist others.

BACK OF HOUSE RECIPIENT | ASELA NAI | Security Officer

Asela is very thorough with her security checks and has an honest approach to her duties. She is courteous and well-liked, although strict in her role. — BACK OF HOUSE RECIPIENT | ASELA NAI | Security Officer Asela is very thorough with her security checks and has an honest approach to her duties. She is courteous and well-liked, although strict in her role.

SUPERVISOR OF THE MONTH | LIKU NAIKA | Activities Supervisor | Liku continues to grow in her area and strives to deliver excellent department performance both financially and in the guest experience. She also pushes her team to meet and exceed targets.

MANAGER OF THE MONTH | JACK JOHNSON | Food and Beverage Manager | Jack is hardworking, analytical with smart and quick decisions and is always there to assist with last-minute changes or requests.

HERE TO HELP RECIPIENT | WAINIKITI VOLAVOLA | Kids Club Attendant | Wainikiti is very energetic and efficient. She is always happy to assist wherever she is asked to work. She shares ways we can improve and do better. She is a key member of the Kids Club and Activities Team.

HOW CAN I HELP RECIPIENT | AMIT KUMAR | Purchasing Storeman | Amit has made tremendous changes to the look and setup of the storeroom. He is a very dedicated worker.

Vuvale Get Together and Outrigger Way Awards Achievements Celebrated

BY SANJALICA PILLAY — The FOR vuvale recognized its hardworking hosts for July and also celebrated the achievements of The Outrigger Way Award recipients for 2019 (delayed due to COVID) and for 2022.

Host of the Year Award 2022 – Maca Kabakoro – Food & Beverage Department
Leadership Award 2022 – Darren Shaw – General Manager
Paddle Awards – Caring for Our Place and Property of the Year

Vuvale Get Together

Bula Welcome to Chef Khun Anuchit Thamwapee

BY SANJALICA PILLAY — On July 25, the FOR vuvale welcomed Chef Khun Anuchit Thamwapee – Asian sous chef to the resort. The team sang the welcome song with much excitement upon Chef Anuchit’s arrival. Chef was overwhelmed and excited about his time at FOR. We wish him a successful and rewarding career ahead!

Executive Chef Priya Farewell

BY SANJALICA PILLAY — On July 27, the FOR management team held a farewell gathering for Chef Priya after 15 years of service. Chef Priya started with OUTRIGGER as a trainee and her career flourished. Her accomplishments were recognized in 2019 when she was confirmed Fiji’s first local female executive chef. The team presented a small gift to Chef Priya to acknowledge her many years of dedication to FOR. She will be sorely missed and is wished all the best.

OUTRIGGER Maldives Maafushivaru Resort (MAM)

BY AYAASHA ISHAAQ — We are delighted to announce that we held our All-Host Meeting on August 10 where we celebrated host recognitions. The meeting was followed by a special tea party celebrating July birthdays.

July Host of the Month Heart of the House | DIPAK GURUG

Dipak has demonstrated remarkable leadership skills by guiding and supporting the engineering team and managers to successfully complete all engineering daily and monthly tasks. He maintains a positive and kind relationship with his coworkers and is always friendly.

– Comments by Ismail Aseel, Maintenance Manager

July Host of the Month Front of the House | AJAY SHARMA

Ajay is an outstanding host and makes a positive impact on the Navasana team. He is a hard worker who always goes beyond the goals set for our department. He is dependable, efficient and unfailingly punctual. In fact, I have never worked with a person who gives as much attention to detail as Ajay does. In July, Ajay demonstrated his leadership skills in the absence of the assistant manager and supervisor; he was proactive and willing to make a difference in the Navasana Spa. Ajay goes above and beyond to help our guests and works great with other hosts. Also, Ajay’s name was mentioned quite a lot on TripAdvisor and Unifocus. Ajay’s yoga skills are outstanding, as is his knowledge, which helps him to connect with our guests. He is a true representative of wellness and will do well in the field in the long run.

– Comments by Rohit Justa, Director of Wellness

July Host of the Month Service Provider | KARTHIK DEVARAJ

Karthik always motivates his colleagues and is very helpful. The security department has responsibility for the safety of our hosts, guests and the property. Security officer Karthik understands that very well and does an outstanding job. I am proud to have Karthik on my team.

– Comments by Fareed Abbas, Safety & Security Manager

Host of the 2nd Quarter | DMITRII ESKIN

Dmitrii has been recognized for going beyond the call of duty in creating wonderful guest experiences, including personalized solo music performances. In addition, he is recognized for his flexibility, self-motivation, willingness to learn new skills and for creating a joyful teamwork environment.

– Comments by Ibrahim Mubarak, Director of Rooms

OUTRIGGER Waikiki Beach Resort (OWK)

July Host of the Month: FIONA HONG

I am honored to nominate Fiona Hong as our Host of the Month for July 2023 who goes above and beyond. Words cannot explain how great Fiona is in her role as a housekeeper. Reliability and dependability define her work ethic.

OUTRIGGER Waikiki Beach Resort is honored to have Fiona as a host. She has such a warm and caring spirit and it shows in everything she does. She is always in a great mood and exudes positivity. She always puts her heart and soul into everything she does.

When it comes to warmth and kindness, Fiona received numerous thank you cards from her guests. Her upbeat personality and willingness to help makes her a super special person. Our guests and her co-workers love her. She is quick to give hugs to those feeling down.

Fiona is a team player. She continually demonstrates initiative and rarely needs supervision. She has demonstrated that she has the knowledge and ability to complete her job in a timely manner and is willing and available to help when she is asked to perform additional tasks.

In this challenging month of July where mostly families stay in our hotel, Fiona has been instrumental in supporting our team and caring for our guests. She anticipates her guest needs in service and far exceeds any guest expectations.

Here are some guest comments she received from TripAdvisor and the Internet Survey this month which helped elevate our scores in Unifocus.

TripAdvisor:

Fiona on the 8th floor was so welcoming and friendly right from our arrival until our departure. Nothing was an issue.
Fiona cared for our room daily and always greeted us as friends.

Internet Survey:

Housekeeping

My room was clean upon arrival – strongly agree
My room was cleaned and organized every day during my entire stay – strongly agree
Housekeeping staff was aware of my needs and responded accordingly – strongly agree
Housekeeping staff greeted me warmly – strongly agree
Housekeeping staff addressed me by name at least once – strongly agree
Comment: We love Fiona! We hope to see her again next year.

Overall Stay

Is there any staff member that enhanced your experience while staying with us? Yes. Fiona in housekeeping!

– Nominated by Mechael Tapanan, Housekeeping Manager