Hokulani Waikiki (HGH)
BY MITCH YOKOYAMA – Hokulani Waikiki enjoyed Employee Appreciation Day on Friday, March 3, with boxes of chocolates and personalized “Thank You” messages for all Hokulani hosts + a delicious lunch!
The gallery was not found!OHANA Waikiki East by Outrigger (OEH)
BY KIANA BEIMES — Congratulations to our OHANA Waikiki East by Outrigger February iCare card recipients! For receiving the most mentions per department, Rick Alcain, Marilou Agdinaoay and Chul Soo Choi each received a Starbucks gift card for $25. Congratulations also to Tracy Crofton, who received a $50 Liliha Bakery gift card for being mentioned the most on TripAdvisor.
Keith Yamane and Rick Alcain, Marilou Agdinaoay, Chul Soo Choi and Tracy Crofton
Great to be a Girl!
OEH celebrated Girls’ Day on March 3 with strawberry malasadas!
Outrigger Mauritius Beach Resort (MOR)
Town Hall Meeting
BY BHAVISH GROOCHURN — The Outrigger Mauritius Beach Resort held a Town Hall Meeting where standout hosts were recognized.
Rajnee Ramtiane, Badaree Megha and Ragesh Maudhum
Supervisor of the Quarter – RAJNEE RAMTIANE
Rajnee has been recognized for her exceptional work ethic in the purchasing department and for always having a positive attitude! Her hard work, dedication and commitment to the company is truly valued and appreciated.
Front-of-the-House Host – BADAREE MEGHA
Badaree has been with the company for almost 3 years. She is very focused on her tasks and willingly shares her knowledge and experiences with her team members. She always takes good care of our guests.
Back-of-the-House Host – RAGESH MAUDHUB
Ragesh, from engineering, is a multi-skilled host who works independently to attain departmental objectives. He delivers his best to fulfill his daily assigned tasks in a timely manner. He is always there for the team and takes all challenges positively.
Outrigger Reef Waikiki Beach Resort (ORF)
BY HANNAH BURKMAN — Congratulations to our shining stars at the Reef!
February Host of the Month — Rodel Villamar
Markus Krebs, Rodel Villamar and Chef Dean Kamiya | ORF Team support for Rodel
Rodel has been a dedicated food and beverage host for a little over a year-and-a-half. Through his desire to cook for customers and his willingness, he works at many different stations and outlets. He serves as one of our main Kani Ka Pilla back-of-the-house hosts as well as for our banquet events.
Rodel works hard for Outrigger day in and day out. He attendance is outstanding and he is often willing to fill in extra shifts when necessary. His knowledge and leadership on the hot line make him an excellent candidate for Host of the Month.
Though Rodel works as a back-of-the-house team member, he understands making our guests happy is our common goal. He strives to cook great food daily. Rodel will also make sure the many special requests we receive, along with dietary accommodations, are met to ensure a memorable guest experience. Rodel also excels at the many special events and stations we have.
From his work ethic to his attitude, Rodel is an outstanding team member and a great co-worker to our other front- and back-of-the-house hosts.
– Nominated by Dean Kamiya, Executive Chef
Congratulations, Rodel! Congratulations and mahalo also to our Host of the Month nominees: Denise Ng, Lily Lee, Kawika Maeda, Stephen Nunokawa and Terumi Mahoe.
Denise Ng, Lily Lee, Kawika Maeda, Stephen Nunokawa and Terumi Mahoe
Mahalo to our iCare card recipients: Hai Shan Peng, Michael Mau and Stephen Nunokawa. All three hosts received outstanding commendations from our guests, were mentioned by name and certainly connected well with our guests.
We also recognized Lee-Ann Tokuhara for having the most name mentions on TripAdvisor in February. Great job Lee-Ann!
Hai Shan Peng, Michael Mau, Stephen Nunokawa and Lee-Ann Tokuhara
For February’s Malama our Hosts, our engineering team personalized heart cutouts and wrote a special message to each host. What a great way to give a treat and promote personalization!
The gallery was not found!Outrigger Waikiki Beach Resort (OWK)
Aloha, Eugene!
BY VICTORIA TAPICERIA — Please join us in wishing Eugene Chu a happy retirement! Eugene started his Outrigger journey 39 years ago on October 19, 1983, and is the longest standing host in his department since the Outrigger Waikiki opened in 1967. As he likes to state, he is one of the “originals!”
Our OWK leaders and the maintenance team were honored to join him on his last day of work to celebrate his years of service. When asked what his plans are after retirement, he replied “taking care of his family.” Warmest wishes and mahalo, Eugene, for your dedication.
The gallery was not found!February Host of the Month – CHERWIN MEHEULA-SOLOMON
Top: Cherwin Meheula-Solomon | Steve Miller, Cherwin Meheula-Solomon and Luana Maitland | Bottom: Nominees Reiko Caires, Jin Min Gan, Eric Acio, Cherwin Mehula-Solomon, Ricky Kuga and Wayne Talaro
Since returning from furlough, Cherwin immediately started sharing his overflowing knowledge of the Hawaiian culture with our guests and hosts. It comes from the heart and is evident from the many guest comments we receive. Cherwin willingly helps when asked to conduct a special class or to make time to reschedule a lesson that a guest missed. He always volunteers to assist with Outrigger events or community outreach programs beyond his work schedule.
In my 10-year review with Cherwin, I asked him what are some of his highlights or accomplishments he would like to share and his answer was that he was blessed to be given the opportunity to learn about the hospitality industry, the importance of Outrigger’s Values of caring for our guests, host and place and what The Outrigger Way truly means and how easy it is for him to apply this in his Cultural Experience Program. Being humble and patient are his best qualities; keiki and kupuna enjoy learning from him.
In October 2022, Cherwin celebrated working 10 years with Outrigger, his birthday and Host of the Month. He is looking forward to many more wonderful experiences and opportunities with the Outrigger ‘ohana.
Guest Comments:
- Cherwin was so accommodating and highly motivated to ensure a great experience.
- Cherwin was amazing and made the trip that much better. We were there with a 4- and 10-year-old and he made clever memories for them.
- Cherwin was a most excellent activity leader. He provided interesting cultural information that enhanced all activities.
- Cherwin was charming and fun and remembered me afterwards as our paths crossed.
– Nominated by Luana Maitland, Director of Cultural Experience
Mahalo and congratulations to Host of the Month nominees: Eric Acio, Jin Min Gan, Reiko Caires, Ricky Kuga and Wayne Talaro.
iCare Card Recipients
Thank you to our iCare card recipients for taking care of each other and our guests:
Clinton Ogata, Peter Mercado and Rommel Vaquilar
Clinton Ogata: “A huge thank you for helping me with the delivery and ensuring there was storage available in our basement. You are a great communicator to myself and the team!” – Victoria, Ops Admin.
Peter Mercado: One of our loyal return guests shared with our general manager how happy she always is with the service Peter provides at the pool.
Rommel Vaquilar: “Thank you for bringing food for everyone; it was very delicious!” – Anchalee, Bell Desk Clerk
Outrigger Waikiki Beachcomber Hotel (OBC)
BY JENNIFER YAMADA — Congratulations to our February iCare card recipients! Mahalo for living The Outrigger Way.
Benjamin Semana, Katherine Allen and Virgilio Dungalen